Shipping and Delivery Policy for Sacred Cannab

Thank you for choosing Sacred Cannab, powered by Razorpay. This policy outlines our procedures for shipping and delivery to ensure a smooth and transparent experience for all our customers.

1. Order Processing:

• Processing Time: All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).

• Order Confirmation: Once your order is placed and payment is successfully processed through Razorpay, you will receive an order confirmation email with your order details.

• Order Tracking: After your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package's journey.

2. Shipping Partners & Delivery Times:

• We partner with reliable third-party courier services to ensure timely and safe delivery of your products.

• Estimated Delivery Time: The estimated delivery time is typically 5-7 business days from the date of dispatch. This is an estimate and may vary depending on your location, local courier schedules, and unforeseen circumstances.

• Remote Areas: Delivery to remote or difficult-to-access locations may take longer. We will inform you if your area falls under this category.

3. Shipping Charges:

• Shipping Fee: Shipping fees are calculated at checkout based on the weight of your order and your delivery location.

• Free Shipping: We may offer free shipping on orders above a certain value as part of special promotions. Any such offers will be clearly communicated on our website.

4. Delivery & Receiving the Product:

• Accurate Address: Please ensure that you provide a complete and accurate shipping address, including the correct pincode and a valid mobile number, to avoid delivery delays or failed deliveries. We are not responsible for orders shipped to an incorrect address provided by the customer.

• Recipient's Presence: The courier partner may require the recipient's signature upon delivery. Please ensure that someone is available at the provided address to receive the package.

• Failed Delivery Attempts: If a delivery fails due to the recipient's unavailability, the courier partner will make 1-2 more attempts. If the package remains undelivered after multiple attempts, it will be returned to us. In such cases, the customer will be responsible for re-shipping charges.

5. Damaged or Lost Shipments:

• Inspection upon Delivery: Please inspect the package for any signs of damage before accepting the delivery. If you notice any damage, do not accept the package and immediately contact our customer support team with photos of the damaged packaging.

• Reporting Damage: If you discover damage after opening the package, please contact us within 24 hours of delivery. We will work with you to resolve the issue, which may include a replacement or a refund.

• Lost Packages: In the rare event that your package is lost in transit, we will initiate an investigation with our courier partner. If the package is confirmed lost, we will either reship your order or issue a full refund.

6. Payment Security:

• All payments on our website are securely processed through Razorpay, a trusted and secure payment gateway. We do not store any of your credit card or banking information.

7. Contact Us:

If you have any questions or concerns regarding our shipping and delivery policy, please feel free to contact us at:

• Email: cannabsacred@gmail.com

• Phone: +91 8137030010

8. Disclaimer:

• Sacred Cannab reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.

• By placing an order with Sacred Cannab, you agree to abide by the terms and conditions of this Shipping and Delivery Policy.